This document outlines the policies and procedures for Tail Trailers Dog Walking Services.
Business Name: Tail Trailers
Owner / Operator: Julie Resendes
Effective Date: 01/12/26
- Services Provided
Tail Trailers provides professional dog walking services as well as Boarding in my home on a
scheduled basis as agreed with the client. Walks will be conducted in groups. Walk duration
begins when the dog gets to the walking destination and ends when the dog is safely
returned to the home after 1 hour walk.. - Health & Safety Requirements
All dogs must be up to date on required vaccinations, including rabies. Dogs must be free
from contagious illnesses, and fleas. Clients must disclose any medical conditions,
behavioral issues, allergies (including food allergies, as treats are given to reinforce positive
behavior), or special handling needs prior to service. - Leashes, Collars & Equipment
Dogs must wear a properly fitted collar or harness. If they use any special training collar
that should be provided prior to each walk. Retractable leashes are not permitted. Tail
Trailers reserves the right to use their own safety equipment when necessary. - Behavior & Aggression Policy
Dogs must not display aggressive behavior toward people or other animals. Any history of
biting, snapping, or aggression must be disclosed. Services may be terminated immediately
if a dog poses a safety risk. - Weather Policy
Walks may be adjusted or shortened during extreme weather conditions such as: Thunder,
Lightening, High Wind, Rain and extremely low or high temperatures unsafe for dogs.
Services may be canceled if conditions are deemed unsafe to ensure the safety of the dog
and walker. - Access to Client Home
Clients must provide reliable access to their home. Alarm systems and special instructions
must be disclosed in advance. If there are special instructions due to cleaners, weather
conditions, or any other situation that may impact pick-up or drop-off it needs to be
communicated via text prior to drop off. - Scheduling, Cancellations & Payment
Clients will be receiving Invoices the weekend after that week’s services were
provided for Dog Walking. Boarding payments are due in full at the time of pick
up. Invoices will be sent via email. Payments will be due that following week by Friday
5pm. (either via Cash, Zelle, or Check – made out to: Julie Resendes). A $10.00 fee will
be applied to your invoice for all payments not made by the due date. A late
cancellation the morning of the dog’s scheduled walk will result in a $10 cancellation
fee. No-shows, or inability to access the home may be charged in full. - Pricing
Dog Walks Overnights (Per Dog)
$40.00 for a 1 Hour $70 Monday – Thursday
$15 for additional walk (double) $75 Friday – Sunday
$15 for each additional sibling $50 Day only [5 hours Max]
Pick-up Windows Pick-up Window
1st Group: 8:30am – 10:30am Pick-up: 8:00am – 2:30pm
2nd Group: 10:30am- 12:30pm Drop-off: Before 5pm - Transportation Policy
Transportation is provided in the towns of Dedham, Norwood, Westwood, and Walpole..
Dogs will be safely transported in my personal vehicle to designated on/off leash dog
walking trails as well as Conservation land in the towns of Canton and Sharon. - Emergency & Veterinary Care
In the event of an emergency, Tail Trailers will attempt to contact the client and seek
veterinary care if necessary. Clients are responsible for all veterinary expenses. - Liability & Indemnification
Tail Trailers and Julie Resendes are not liable for illness, injury, or damages beyond
reasonable care. Clients agree to hold Tail Trailers harmless from claims related to their
dog’s behavior. - Communication & Media
Clients may receive updates or photos during or after services throughout the week. Upon
scheduling your dog you are giving permission for photos to be taken of your dog as well as
authorizing permission for the use of marketing or social media purposes. - Termination of Services
Services may be terminated for repeated policy violations, unsafe behavior, non-payment, or
if the working relationship is no longer a good fit. - Acceptance of Policies
By engaging Tail Trailers services, the client acknowledges they have read, understood, and
agree to these policies and procedures.