Dog Walking Policies & Procedures

This document outlines the policies and procedures for Tail Trailers Dog Walking Services.
Business Name: Tail Trailers
Owner / Operator: Julie Resendes
Effective Date: 01/12/26

• Services Provided:
  Tail Trailers provides professional dog walking services as well as Boarding in my home on a
  scheduled basis as agreed with the client. Walks will be conducted in groups. Walk duration
  begins when the dog gets to the walking destination and ends when the dog is safely
  returned to the home after 1 hour walk.
• Health & Safety Requirements:
  All dogs must be up to date on required vaccinations, including rabies. Dogs must be free
  from contagious illnesses, and fleas. Clients must disclose any medical conditions,
  behavioral issues, allergies (including food allergies, as treats are given to reinforce positive
  behavior), or special handling needs prior to service.

• Leashes, Collars & Equipment:
  Dogs must wear a properly fitted collar or harness. If they use any special training collar
  that should be provided prior to each walk. Retractable leashes are not permitted. Tail
  Trailers reserves the right to use their own safety equipment when necessary.

• Behavior & Aggression Policy:
  Dogs must not display aggressive behavior toward people or other animals. Any history of
  biting, snapping, or aggression must be disclosed. Services may be terminated immediately
  if a dog poses a safety risk.

• Weather Policy:
  Walks may be adjusted or shortened during extreme weather conditions such as: Thunder,
  Lightening, High Wind, Rain and extremely low or high temperatures unsafe for dogs.
  Services may be canceled if conditions are deemed unsafe to ensure the safety of the dog
  and walker.

• Access to Client Home:
  Clients must provide reliable access to their home. Alarm systems and special instructions
  must be disclosed in advance. If there are special instructions due to cleaners, weather
  conditions, or any other situation that may impact pick-up or drop-off it needs to be
  communicated via text prior to drop off.

• Scheduling, Cancellations & Payment:
  Clients will be receiving Invoices the weekend after that week’s services were
  provided for Dog Walking. Boarding payments are due in full at the time of pick
  up. Invoices will be sent via email. Payments will be due that following week by Friday
  5pm.(either via Cash, Zelle, or Check – made out to: Julie Resendes). A $10.00 fee will
  be applied to your invoice for all payments not made by the due date. Late
  cancellation the morning of the dog’s scheduled walk will result in a $10 cancellation
  fee. No-shows, or inability to access the home may be charged in full.
• Pricing:

• Transportation Policy:
  Transportation is provided in the towns of Dedham, Norwood, Westwood, and Walpole..
  Dogs will be safely transported in my personal vehicle to designated on/off leash dog
  walking trails as well as Conservation land in the towns of Canton and Sharon.
• Emergency & Veterinary Care:
  In the event of an emergency, Tail Trailers will attempt to contact the client and seek
  veterinary care if necessary. Clients are responsible for all veterinary expenses.
• Liability & Indemnification:
  Tail Trailers and Julie Resendes are not liable for illness, injury, or damages beyond
  reasonable care. Clients agree to hold Tail Trailers harmless from claims related to their
  dog’s behavior.
• Communication & Media:
  Clients may receive updates or photos during or after services throughout the week. Upon
  scheduling your dog you are giving permission for photos to be taken of your dog as well as
  authorizing permission for the use of marketing or social media purposes.
• Termination of Services:
  Services may be terminated for repeated policy violations, unsafe behavior, non-payment, or
  if the working relationship is no longer a good fit.
• Acceptance of Policies:
  By engaging Tail Trailers services, the client acknowledges they have read, understood, and
  agree to these policies and procedures.